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Broker Partner Frequently Asked Questions
Resources
Octane Library (Requires Octane Login)
Octane Remote Access Page
Product Overlay Matrix
Product Snapshots
Lending Guides
Mortgagee Clause, Fees, and Support Information
System Errors
Licensing Errors
3.4 Upload Errors
Job Gap Error
Workflow
Clearing Critical Checks
Net Tangible Critical
Housing Expense Critical
Clear ATR/QM Fail
Income is Estimated Not Actual - Critical
Disclosure Request Work step
Lock Mismatch Critical
Disclosures
Borrower E-Sign Process
Check if Disclosures are Signed
Initial Closing Disclosures
Purchase
Set Loan as Pre-Approval
Request Loan Rush
DTI
Fix DTI to include Current and Subject Property
AUS DTI Doesn't Match Octane's
Processing
Pipeline Doesn't Show My Loan
Status of My Loan
HOA Information isn't Showing
Remove Duplicate Address
Appraisal Process
Find Underwriting Disposition
Change of Circumstance
Add Borrower/Non-Applicant
Remove Borrower
Rates
Request/Extend Rate Lock
Underwriting
Underwriter Rejected My Document
Documents Required to Close in a Trust
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